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Charke Swim Pool Closure (Temporary)

Hi Everyone,

My apologies. The pool will be closed this week until Friday, January 20th. All class sessions during that period of time are cancelled. The heater broke and we are replacing it, hopefully by the end of the week.

What happened? What's the Solution? A compressor failed in the heating system. After careful consideration we decided to replace the heating system with a new gas heating system which will fix the heating issues long term. We are hoping the new heater will arrive on Thursday and be installed on Friday. If there are closures on Monday or later, I will send out a newsletter. I should know by Friday.

What Happens with the Cancelled Classes?

Short Classes (Monday to Friday Classes) Jan 16-20
On Friday I'm going to refund all of these lessons.

M/W, T/H, F Classes
For once and twice a week classes, I'm going to wait on the refunds until I know when the pool repairs are complete. Then I will offer the choice of a refund for the missed classes or makeup classes on a future Saturday.

Private Lessons
Anyone doing privates this week have the choice of re-scheduling or a refund. Again, I need to wait until I know when the repairs will be complete.
Free Swimmer 1 Unfortunately I'm cancelling this class and there won't be a replacement. I'm going to skip the wet interview for my new staff. Thank you to everyone who volunteered for this class.
New Staff, New Classes
I have accelerated my hiring as best I can. The pool has some bills to pay and I would like to be able to offer additional classes to everyone who has missed a week of swimming now.
Thank you everyone for your understanding while Charke Swim goes through it's first hiccup in service. I hope to come back stronger with more lessons than before and a warmer pool! Remember that you can't have dry hair at swim class.
Sincerely,
Mark Charke
www.Charkeswim.com
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